Stranger than Friction
Playbooks Caitlin Mayance Playbooks Caitlin Mayance

Stranger than Friction

Friction is neither the silver bullet nor the enemy, just as an easy, frictionless future might not be the utopia we can make it sound like. Intentionality. It’s what we crave.

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Unknown Unknowns
Playbooks Caitlin Mayance Playbooks Caitlin Mayance

Unknown Unknowns

“…there are known knowns; there are things we know we know…there are known unknowns; that is to say we know there are some things we do not know. But there are also unknown unknowns—the ones we don't know we don't know.”

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A Guide to Being Solution-Oriented
Playbooks Caitlin Mayance Playbooks Caitlin Mayance

A Guide to Being Solution-Oriented

Be less shit and more solution-oriented and we can start to right some wrongs. Think big by starting small. And it’s never too late to start.

The problems aren’t for posting, they’re the work to be done.

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The Power of Quiet Influence
Playbooks Caitlin Mayance Playbooks Caitlin Mayance

The Power of Quiet Influence

After over a decade of desperately seeking virality, we’ve reached a point where there are entire agencies promising it by design. To which I ask: if anyone can buy virality, why bother?

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Literacy is in Decline. Here’s how we Revive it.
Playbooks Caitlin Mayance Playbooks Caitlin Mayance

Literacy is in Decline. Here’s how we Revive it.

Seeing such a data set can feel shocking and overwhelming, but change is a constant and we can always turn things around. That’s not to say it can be reversed overnight, afterall, the decline itself was over the course of a decade. It will take some time and effort. But we also can’t sit back and wait for policies or schemes to come into effect. We can’t let literacy become a luxury.

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Content Strategy 101: Breaking Free From Beige
Playbooks Caitlin Mayance Playbooks Caitlin Mayance

Content Strategy 101: Breaking Free From Beige

A proper content strategy is really not about hitting arbitrary posting quotas or being everywhere, all the time. It's about creating long-lasting narratives that resonate deeply. It's about understanding that sometimes the most strategic move is to say less, but say it better.

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Optimise for Fun
Playbooks Caitlin Mayance Playbooks Caitlin Mayance

Optimise for Fun

Fun works. As frivolous as fun might seen from the perspective of ‘These Uncertain Times’ or circularity in a climate crisis, serving up fun is the essential glue to stick our fragmented communities back together and to get people interested in pushing past all that apathy.

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Talking About Revolution
Playbooks Caitlin Mayance Playbooks Caitlin Mayance

Talking About Revolution

Our approach to sustainability communication feels stuck between goblincore inducing doom-scrolling and corporate buzzwords. While shock tactics emulating PETA's campaign playbook certainly get attention, they're about as effective at creating change as trying to put out that fire with a strongly worded email.

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